Thank you for shopping with Periwinkle Atelier. We want you to love your purchase. If something isn't right, here's how returns and refunds work.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.
Faulty, damaged or incorrect items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us at info@periwinkleatelier.com with your order number and a photo of the issue. We'll arrange a repair, replacement or refund as required by law, and we'll cover the cost of return postage.
Change-of-mind returns
If you've changed your mind, you can request a return within 14 days of receiving your order. To be eligible, the item must be unworn, unwashed and unused, with original tags attached and in its original packaging, along with your proof of purchase. Return postage for change-of-mind returns is paid by the customer, and original shipping costs are non-refundable.
Change-of-mind returns are not available for sale items, gift cards, or custom and personalised items. This does not affect your rights for faulty items.
How to start a return
Email info@periwinkleatelier.com with your order number and the item(s) you'd like to return. Once we approve your return, we'll send you the return address and instructions. Items sent back without first contacting us may not be accepted. We recommend using a tracked postage service, as we can't be responsible for change-of-mind returns lost in transit.
Exchanges
The quickest way to get a different size or colour is to return your item for a refund and place a new order for the item you want.
Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process it. If you haven't received your refund after 15 business days, please contact us at info@periwinkleatelier.com.
