Help

Shipping & Returns

Everything you need to know, on one page.

Free shipping

On Australian orders over $150

Dispatched in 1–3 days

Business days, tracking by email

14-day returns

Change of mind on full-price items

Refunds in 5–7 days

Once your return arrives and is checked

Shipping

From our studio to your door

Every order is checked and packed in our signature packaging, then dispatched within 1–3 business days (a little longer during sales). You’ll get a tracking link by email as soon as it ships.

OptionDeliveryCost
Standard (Australia)5–7 business daysFree over $150, otherwise calculated at checkout
Express (Australia)2–4 business daysCalculated at checkout
International7–14 business daysCalculated at checkout; duties and taxes paid by the customer

Order hasn’t arrived in the expected time? Email us your order number and we’ll chase it with our delivery partner.

Returns & exchanges

Wrong size? Easy fix.

Return or exchange within 14 days of delivery. Items need to be unworn, unwashed, with tags and packaging, plus your order number.

1
Email us

Send your order number, the item and the reason to returns@periwinkleatelier.com.

2
Get your instructions

We’ll reply with a return authorisation number and the return address.

3
Send it back

Pack the item with its tags and send it with a trackable service.

4
Refund or exchange

Once it arrives and is checked, we refund to your original payment method or send your new size within 5–7 business days.

Faulty, damaged or wrong item?

We’ll make it right, free.

Let us know as soon as you can (ideally within 48 hours of delivery) at returns@periwinkleatelier.com. We’ll replace it or refund you in full, including shipping. Your rights under the Australian Consumer Law are not affected.

Questions

Can I exchange for a different size?

Yes. Exchanges for a different size or colour can be requested within 14 days, subject to stock. Check the size guide on each product page first.

Who pays for return shipping?

For change-of-mind returns, you cover the return postage. If an item is faulty, damaged or wrong, we cover it.

Can I return sale items?

Sale and discounted items can’t be returned for change of mind. If they’re faulty, you’re covered as normal.

Do you ship internationally?

Yes, worldwide in 7–14 business days. Local duties or taxes are paid by the customer.

Still need help?

We reply within 1–2 business days.