Our Commitment

At Periwinkle Atelier we stand behind the quality of everything we make. If something isn't right, we will always do our best to make it right.

Change of Mind

We do not offer refunds for change of mind purchases. We encourage every customer to read product descriptions carefully, refer to our Size Guide and reach out to us before purchasing if you have any questions. Our team is always happy to help you find the right fit and style before you buy.

If your item doesn't fit, please refer to our Exchange Policy.

Faulty or Damaged Items

If your item arrives faulty, damaged or not as described, you are entitled to a remedy under the Australian Consumer Law.

Please contact us at info@periwinkleatelier.com within 7 days of receiving your order with:

• Your order number
• A description of the fault
• Clear photos of the issue

Once assessed we will offer you one of the following:

• Full refund to your original payment method
• Store credit valid for 12 months
• Replacement item where stock is available

Return postage for faulty items is covered in full by Periwinkle Atelier.

Incorrect Item Received

If you receive an item that is different from what you ordered, please contact us within 7 days at info@periwinkleatelier.com with your order number and a photo of the item received. We will arrange the correct item to be sent to you immediately at no cost.

Refund Processing

Once your refund has been approved you will receive a confirmation email. Refunds are processed back to your original payment method and may take 5–10 business days to appear depending on your bank or payment provider. We have no control over processing times once the refund has been issued from our end.

Sale Items

All sale and discounted items are final sale and are not eligible for a refund or exchange unless the item is faulty or not as described.

Questions?

📧 info@periwinkleatelier.com
Monday – Friday, within 24 hours